Terms of Service

1. Acceptance of Terms

Welcome to XS2Content Hub ("we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and XS2Content B.V., a company registered in the Netherlands, regarding your use of our AI-powered content transformation platform and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our services.

These Terms apply to all users of our services, including but not limited to:

• Individual content creators and businesses
• Enterprise customers and organizations
• Developers using our API services
• Trial and free tier users

2. Description of Service

XS2Content Hub is an AI-powered content transformation platform that enables users to transform, enhance, and repurpose digital content across multiple formats and channels. Our services include, but are not limited to:

Core Services

• Content Transformation: AI-driven conversion between text, audio, video, and image formats
• Multi-language Support: Translation and localization services for global content distribution
• AI Avatar Generation: Creating synthetic presenters and digital humans for video content
• Voice Synthesis: Text-to-speech and voice cloning capabilities
• Content Enhancement: Quality improvement, noise reduction, and format optimization
• Workflow Automation: Pipeline creation for automated content processing
• API Access: Programmatic access to our transformation services
• Enterprise Solutions: Custom integrations and dedicated support

Service Limitations

While we strive to provide comprehensive content transformation capabilities, our services are subject to certain limitations:

• Processing times may vary based on content complexity and system load
• File size and format restrictions apply to certain transformation types
• AI-generated content quality may vary depending on source material
• Some features may be restricted based on your subscription plan

3. User Accounts and Registration

Account Creation

To access our services, you must create an account by providing accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your contact information remains current and accurate

Eligibility Requirements

By creating an account, you represent and warrant that:

• You are at least 18 years old or the legal age of majority in your jurisdiction
• You have the legal capacity to enter into this agreement
• Your use of our services complies with all applicable laws and regulations
• All information provided during registration is accurate and truthful

Account Security

We implement industry-standard security measures to protect your account, but you must also take reasonable steps to secure your access:

• Use a strong, unique password for your account
• Enable two-factor authentication when available
• Do not share your login credentials with others
• Log out of your account when using shared or public devices

4. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not use our services:

Prohibited Activities

• Illegal Content: To create, process, or distribute content that violates any applicable law or regulation
• Harmful Content: To generate content that promotes violence, harassment, discrimination, or harm to individuals or groups
• Misleading Content: To create deepfakes, impersonations, or other content intended to deceive or mislead
• Copyrighted Material: To process content that infringes on the intellectual property rights of others
• Spam or Malware: To distribute unsolicited communications or malicious software
• System Abuse: To attempt to overload, hack, or otherwise compromise our systems

Content Guidelines

When using our content transformation services, you must ensure that:

• You have the necessary rights and permissions for all source content
• Transformed content complies with platform-specific guidelines where it will be published
• AI-generated content is clearly identified as such when required by law or best practices
• Content does not violate privacy rights or contain personal information without consent

5. Content and Data Policy

Your Content Rights

You retain all ownership rights to the content you upload to our platform. By using our services, you grant us a limited, non-exclusive, royalty-free license to:

• Process and transform your content according to your instructions
• Temporarily store your content as needed to provide our services
• Create backups and ensure system reliability
• Improve our services through aggregated, anonymized data analysis

Data Processing and Storage

We process and store your content with the following commitments:

• Security: All content is encrypted in transit and at rest using industry-standard protocols
• Retention: Content is automatically deleted after processing unless you choose to save it
• Access: Only authorized personnel can access your content, and only when necessary for service delivery
• Location: Data is processed in secure facilities within the European Union and other approved regions

AI Training and Model Improvement

Important: We do not use your content to train our AI models without your explicit consent. Any data used for model improvement is:

• Completely anonymized and aggregated
• Subject to additional privacy protections
• Only used to improve service quality and performance
• Never used to recreate or identify your original content

6. Intellectual Property Rights

Our Intellectual Property

XS2Content Hub and all related technologies, software, algorithms, and interfaces are protected by intellectual property laws. We retain all rights, title, and interest in:

• Our proprietary AI models and algorithms
• The XS2Content platform and all associated software
• Our trademarks, logos, and brand elements
• Documentation, guides, and educational materials

Generated Content Ownership

Content generated by our AI services is subject to the following ownership principles:

• Your Ownership: You own the output generated from your input content and prompts
• Commercial Use: You may use generated content for commercial purposes, subject to these Terms
• Attribution: While not required, we appreciate attribution when sharing AI-generated content
• Responsibility: You are responsible for ensuring generated content complies with applicable laws

Third Party Rights

You must respect the intellectual property rights of others when using our services. This includes:

• Obtaining proper licenses for copyrighted source material
• Respecting trademark and brand guidelines
• Ensuring you have rights to any voices or likenesses used in content generation
• Complying with fair use and other copyright exceptions where applicable

7. Privacy and Data Protection

Your privacy matters to us. Our data processing practices are governed by our comprehensive Privacy Policy, which forms an integral part of these Terms. Key privacy commitments include:

GDPR Compliance

As a company based in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and provide:

• Data Portability: You can export your data in standard formats
• Right to Deletion: You can request deletion of your personal data
• Access Rights: You can access and review the data we hold about you
• Correction Rights: You can correct inaccurate personal information

Data Security Measures

• End-to-end encryption for data transmission
• Regular security audits and penetration testing
• SOC 2 Type II compliance and annual assessments
• Employee training on data protection and security best practices

8. Payment Terms and Billing

Subscription Plans and Pricing

We offer various subscription plans to meet different user needs. All pricing information is available on our website and subject to change with appropriate notice. Key billing terms include:

• Payment Schedule: Subscriptions are billed monthly or annually as selected
• Auto-Renewal: Subscriptions renew automatically unless cancelled
• Price Changes: We provide 30 days notice for any price increases
• Taxes: Prices may not include applicable taxes, which are added at checkout

Usage-Based Billing

Some services are billed based on actual usage:

• API calls and processing time are accurately measured
• Usage reports are available in your account dashboard
• Billing is calculated monthly based on actual consumption
• Overage charges apply when plan limits are exceeded

Refunds and Cancellations

• Cancellation: You can cancel your subscription at any time through your account settings
• Refunds: Annual subscriptions may be eligible for pro-rated refunds within 30 days
• <strong>Free Trials:</strong> You can cancel during trial periods without charge
• <strong>Disputed Charges:</strong> Contact our billing team to resolve any payment disputes

9. Service Availability and Support

Service Level Commitments

We strive to provide reliable, high-quality service with the following commitments:

• <strong>Uptime:</strong> We aim for 99.9% uptime for our core services
• <strong>Performance:</strong> Processing times are optimized for efficiency and speed
• <strong>Monitoring:</strong> We continuously monitor system performance and health
• <strong>Maintenance:</strong> Scheduled maintenance is communicated in advance

Support Services

We provide comprehensive support through multiple channels:

• <strong>Help Center:</strong> Self-service documentation and tutorials
• <strong>Email Support:</strong> Technical assistance with 24-hour response time
• <strong>Live Chat:</strong> Real-time support during business hours
• <strong>Enterprise Support:</strong> Dedicated support teams for enterprise customers

Service Limitations

While we work to minimize service disruptions, our services may be temporarily unavailable due to:

• Scheduled maintenance and system updates
• Unexpected technical issues or outages
• Third-party service dependencies
• Force majeure events beyond our control

10. Liability Limitations

Service Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind. We specifically disclaim:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of accuracy or quality of AI-generated content
• Warranties regarding uninterrupted or error-free service
• Warranties of compatibility with all third-party systems

Liability Limitations

To the maximum extent permitted by law, our total liability to you for any claims arising from these Terms or your use of our services is limited to:

• The amount you have paid us in the 12 months preceding the claim
• €1,000 for free or trial users
• Direct damages only, excluding consequential or indirect damages

User Responsibilities

You acknowledge that:

• You are responsible for reviewing and validating all generated content
• AI-generated content may contain errors or inaccuracies
• You should verify content quality and suitability before use
• We cannot guarantee the accuracy of translations or transformations

11. Termination

Termination by You

You may terminate your account and these Terms at any time by:

• Cancelling your subscription through your account settings
• Contacting our support team to request account closure
• Ceasing to use our services (though your account may remain active)

Termination by Us

We may suspend or terminate your account if:

• You violate these Terms or our Acceptable Use Policy
• Your account remains inactive for an extended period
• We detect fraudulent or suspicious activity
• Legal requirements necessitate account closure

Effects of Termination

Upon termination:

• Your access to our services will be immediately suspended
• We will retain your data for a limited period as required by law
• You may request data export before account deletion
• Outstanding payments remain due and payable

12. Governing Law and Dispute Resolution

Applicable Law

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict of law principles.

Dispute Resolution Process

We encourage resolving disputes through the following process:

1. <strong>Direct Communication:</strong> Contact our support team to discuss any concerns
2. <strong>Mediation:</strong> If direct resolution fails, we may engage in mediation
3. <strong>Arbitration:</strong> Unresolved disputes may be subject to binding arbitration
4. <strong>Court Jurisdiction:</strong> Dutch courts have exclusive jurisdiction for judicial proceedings

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class arbitration proceedings.

13. Changes to Terms

We may update these Terms from time to time to reflect:

• Changes to our services or business practices
• Legal or regulatory requirements
• Industry best practices and standards
• User feedback and service improvements

Notification of Changes

When we update these Terms, we will:

• Post the updated Terms on our website
• Update the "Last Modified" date at the top of this document
• Send email notifications for material changes
• Provide at least 30 days notice for significant modifications

Continued use of our services after changes become effective constitutes acceptance of the updated Terms.

14. Contact Information